disappointing dealers

[amid]

I bought this car 2 years ago. At first, I could hear clicking noise from the engine. When I gave my car for servicing, I informed them about the same issue but they returned me back the car with the same noise still there. I called them and reported them the same issue again, but no action taken. The dealer do take my car for servicing, but do not pay attention to the problem I was reporting them. And I am not the only one; many of my friends told me the same thing. When the noise got worse, I took my car back to the dealer and told them the same thing. They didn’t bother to repair it. Finally out of no option left, I got it repaired from a local BMW dealer, who by the way repaired my car in the finest and quickest way possible. They are way better than these people. These days I feel as if BMW dealers just know how to grab money from their customers and don’t pay attention to their customer service.

[crackjack]

You are right. My friend had a same issue with BMW dealers. They are really lazy in servicing as well. What i heard was that they just keep your car and take weeks to resolve the issue which hardly takes 4 days.

[amid]

What are you saying? I mean I never had any problem with my dealer. The servicing was always perfect. No issues at all. Ya soemtimes there were some small issues, but that is always there.