I am the owner of a 2012 Kia Cadenza top of the range that was purchased brand new from the showroom but unfortunately it has been trouble since day 1.
Having owned it for over a year and making countless visits to the service center in Ras Al Khor (Dubai), this is what I have to say:
* Upon purchasing the vehicle, I realized that every time I started the car, the clock would reset to 11AM and all my radio stations were wiped off.
So just a day after delivery, I made my first trip to the service center where I was told the spark plugs were installed incorrectly and later the problem was fixed.
* I also noticed the steering wheel vibrating ridiculously if I drove over 80KM/H, so it wasn't long before I headed back to the service center only to hear excuses such as "The road surface is this way". No matter how much I argued and insisted that all tires be changed since the vehicle hadn't even completed 300KMS, they refused and instead did some sort of temporary fix. However, the result of this was that now the car had started pulling towards the left of the road irrespective of what speed it was being driven at. This meant wheel balancing and wheel alignment had to be carried out thrice before the issue was sorted. Now you're probably wondering what's the big deal here but do you honestly wish to visit the service center thrice in a week with complaint after complaint knowing you bought a BRAND NEW VEHICLE?
* Just when I thought the problems were done with, I noticed the brakes worsening and visited the service center again. No matter how hard you try explaining to them that the brakes aren't strong enough and you have to press the brake pedal a lot earlier now, they don't seem to care. During the test drive with engineer, he jams the brake pedal in and as long as the vehicle stops, there seems to be no problem according to them.
* Now for the worst problem of them all, the SUSPENSION. There is a SERIOUS problem with the rear suspension since it creaks ridiculously loudly whenever passengers or even I unload from the vehicle. I have already taken the car to the Ras Al Khor Service Center FOUR times, but they have been UNABLE to solve the issue. They have tried tightening the suspension, loosening it, removing a couple of rods and a few other bits but nothing seems to have worked yet. Even though the car is covered with a 5 year unlimited mileage warranty and I have paid for a service contract until 40,000KMS, they refuse to change the suspension and only keep giving me a temporary solution which lasts no more than a week.
* Just today, I stopped at a pedestrian crossing for an individual to cross the road and noticed that my hazard light button had got stuck inside! Is this the quality you except from Kia's flagship model?
I have visited the Ras Al Khor Service Center time and again only to be disappointed and not have issues with my car solved.
I wonder if this is the type of service they give to customers, how does it relate to their motto of "FAMILY LIKE CARE"
I cannot even begin to imagine if customers of their flagship sedan are treated this badly, how much worse customers of other models must be treated.
I will certainly, never ever buy a Kia vehicle ever again.