ANNOUNCEMENT
Safety Recall Campaign Statement: Driveshaft Flexible Coupling Replacement for certain 2015 -2017 Transit vehicles
In coordination with the Ministry of Economy -Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the local importer - dealer of Ford vehicles in the UAE, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2015 - 2017 model year Ford Transit vehicles, manufactured in Kansas City, United States of America, for driveshaft flexible coupling replacement.
In the affected vehicles, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft, resulting in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. A driveshaft separation may increase the risk of injury or crash. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines.
In the UAE, 154 vehicles are estimated to be affected by this recall campaign.
In the interest of delivering the highest standards of Ford quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles to have the driveshaft flexible coupling replaced. The replacement will be done free of charge.
Every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out.
For further clarification, customers may contact the
Al Tayer Motors / Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday.
We regret any inconvenience this may cause and thank our customers for their patience and understanding.
Hotline No: 600 522 225
