ANNOUNCEMENT
Safety Recall Campaign for certain 2017 Ford F-150 vehicles with a 10R80 Transmission
In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the local importer - dealer of Ford vehicles in the UAE, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2017 Ford F-150 vehicles with a 10R80 Transmission, manufactured in Dearborn, United States of America, to replace the transmission roll pin.
In some of the affected vehicles, the roll pin attaching the transmission shift linkage to the transmission may come out If this happens, movement of the shift lever by the driver will not change the state of the transmission gear. The transmission will remain in the gear it was in when the pin came out regardless of the position of the shift lever.
If the roll pin comes out a driver may experience a loose or low effort feel of the shift lever; the shifter indicator could display inaccurate gear position in vehicles with floor shifters; if the transmission is not in Park when exiting the vehicle, the ignition key can be removed, but a warning chime will sound, a message will indicate 'Transmission Not in Park' and the driver would not be able to restart the vehicle; and if the vehicle cannot be shifted to Park and the parking brake is not applied, unintended vehicle movement may occur, increasing the risk of accident or injury.
In the UAE, 56 vehicles are estimated to be affected by this recall campaign.
In the interest of delivering the highest standards of Ford quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles to replace the transmission roll pin. The replacement will be done free of charge.
Every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out.
For further clarification, customers are requested to contact the
Al Tayer Motors/Premier Motors
Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday.
Email: [email protected].
We regret any inconvenience this may cause and thank our customers for their patience and understanding.
Hotline No: 600 522 225
