Safety Recall Campaign for certain 2014-2018 Model Year (MY) Ford & Lincoln vehicles
In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the UAE importer - dealer of Ford and Lincoln vehicles, and Premier Motors, the official dealer for Ford and Lincoln vehicles in Abu Dhabi, announce a safety recall campaign for certain 2014 - 2018 MY Ford Fusion and Lincoln MKZ vehicles, manufactured in the United States of America, for steering wheel attachment bolt replacement.
In some of the affected vehicles, the steering wheel attachment bolt may not maintain torque, allowing the steering wheel to loosen over time. If not corrected, the steering wheel may separate from the steering column shaft, increasing the risk of a crash while driving.
In the UAE, 3358 vehicles are estimated to be affected by this recall campaign.
In the interest of delivering the highest standards of Ford and Lincoln quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles for steering wheel attachment bolt replacement. The replacement will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out.
For further clarification, customers are requested to contact the
Al layer Motors / Premier Motors
Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday.
Email: [email protected]
We regret any inconvenience this may cause and thank our customers for their patience and understanding.
Ministry of Economy Hotline No: 600 522 225