ANNOUNCEMENT
Recall campaign Statement: Recall campaign related to liftgate stay damper for a limited number of Mazda CX-5, Mazda CX-3, Mazda3 BL, Mazda6 GH and Mazda6 GJ
In coordination with the UAE Ministry of Economy • Department of Consumer Protection, and in line with the directives of the Ministry of Economy, Galadari Automobile Co. Ltd. LLC announces a recall Campaign for a limited number of Mazda CX·5, Mazda CX·3, Mazda3 BL, Mazda6 GH and Mazda6 GJ models which will begin effective immediately.
United Arab Emirates, Dubai, 14th Sept, 2017: Galadari Automobiles Co. Ltd. LLC, exclusive distributor of Mazda in the UAE, released the following statement:
We regret to say, on gas filling type liftgate stay dampers, rustproof coating, which is applied to the caulking part at the end portion of external cylinder, may not be appropriate. It is possible that water containing road salt used in salt regions may penetrate into the resin end cover, allowing the end portion of external cylinder to be corroded. If the vehicle continues to be used with such stay damper, the corrosion may progress over time, allowing the thickness of cylinder wall to decrease. In the worst case, the external cylinder may break off due to internal gas pressure, causing injury to people around the vehicle.
All repairs for related to this Recall campaign will be completed free of charge to the customer.
A total of 1824 vehicles are affected in UAE manufactured between 2008 - 2015. No other vehicles are affected.
In the interests of delivering the highest standards of Mazda quality and customer care, Galadari Automobiles will contact all customers with affected models to arrange for repairs to be made.
For further clarification, customers may contact the
Galadari Automobiles Customer Care Centre on 800MAZDA (800·62932),
Email: [email protected] from 8.00am · 5.00pm, Sunday to Thursday.
We regret any inconvenience this may cause and thank our customers for their patience and understanding.
Ministry of Economy Hotline No: 600 522 225
