alnasairi Posted April 8, 2013 Report Share Posted April 8, 2013 Dear Gentlemens Am calling anyone here who bought a 2012 or 2013 golf 1.6 dsg 7 or who know's someone who did, Unfortunately I bought my golf 1.6 new from the showroom, apparently I am facing such an annoying issue with my gear DSG 7, the car have such a strange obvious sound of rattling or steel scratch I simply don't know how to express it specially when the car shifts from 2nd to third gear and @ lower rpm on the third gear, also when am stuck in a traffic the sound start to be obvious when the car starts moving from ideal... Man the car sounds like a 20 years old After surfing the web , I can conclude there is a big issue with the dsg 7 in europe and china ( China recalled 380000 units) and extended the warranty to 10 years / 160000 km, I did complain here in the showroom somehow the first service advisor did hear the sound, there after my service advisor been changed with another service advisor and I was told this sound normal since the DSG is a manual gearbox and thats a normal sound ( I simply had to smile !!! ) When I was heading out the main entrance I got lucky to meet with someone who just passed infront of me and YES he had the exact same car, did ask him about the issue and he said: Man the gear on this thing are dangerous, he stated that the dealer have already changed his gear and here he was after 12000 Km he's back again with the same issue. I did test drive another car in the showroom but the sound difference is really a big difference... I really appreciate any help, Good luck if you are buying a new golf !!! Link to comment Share on other sites More sharing options...
devahuja Posted April 13, 2013 Report Share Posted April 13, 2013 That's real load of crap mate. If dealer is saying its normal then ask them to show and reproduce same noise in other zero km cars in showroom. Dont give up ur right, call Police and make big scene for not honoring your warranty and within 5 mins they will change everything possible to stop this noise. Dealers love to push at first to see if you get scared and get bugged off easily, and if not then they will entertain you. Its a normal business practice for them as 8 out 10 people go back home crying and sighing that oh god why did i buy this car. And dealer have to fix only for 2, that means honoring the warranty for 20% case and other 80% is simply saving the profit. That's how they make profits and keep opening flashy sales showroom with hot chicks and full page advertisement in gulf news which cost 50,000 dhs per day ad. 5 Link to comment Share on other sites More sharing options...
alnasairi Posted April 13, 2013 Author Report Share Posted April 13, 2013 Thanks Dav. for posting, as a matter of fact I just came back from one of the garages in Alquoz, (my friend have advised me to his opinion in the gear matter), the guy was working in vw nabooda and I came to understand he opened his garage ... after a very expert test drive he told me my observation is: ITS NOT AN GEAR ISSUE, but there is a rattle between the inside parts on lower rpm which leads to a high load for the engine he said yes there is a problem and after couple of questions and showing him the report from vw, he told me well there is an obvious problem, he was yes usually the dealer wouldn't want solve the issue to cut down their cost and he advised me to go to VW middle east located near the airport road .... But I assure you dev, we will not keep this issue hanging but my idea is to gather couple of vw golf 1.6 mates and issue a complaint to the consumer right, SOOO ANYONE got the same issue ( am 1000% sure there are plenty of them ) ... Thanks Dev. 4 Link to comment Share on other sites More sharing options...
devahuja Posted April 13, 2013 Report Share Posted April 13, 2013 Hey fab, i understand what you are trying to achieve with group complaint. Please accept that this group things usually keeps hanging on people time, mood, guts, and aggressiveness. Speaking to VW mideast is good idea, i suggest do it alone and nail these guys and then write here how its done to help other owners from your experience. If you wait too long to gather people you might damage something more, so why take that chance. Link to comment Share on other sites More sharing options...
Abdelrhman Posted April 15, 2016 Report Share Posted April 15, 2016 I have the same problem Link to comment Share on other sites More sharing options...
Popular Post Saleem Posted April 19, 2016 Popular Post Report Share Posted April 19, 2016 Dear All I had a bad experience with VW DSG gearboxes with Ali&Sons in Abu Dhabi 3 years ago which lead me to sell the car when I got it back from the repair on the same week. Go ahead and book an appointment with the dealer and keep the inspection copy and explain carefully every and each notice and comment that you have. the 2 commonly parts which fails are clutch kit & michatronics and I'm sure that they keep stocks from it now but they may need a day or two days to obtain factory approval on warranty costs and they may give you a replacement car and may not! the recalls in China and USA and Latin America came after law cases and court orders which would cost here much more than car value and lawyer charges so take the easy way and go ahead and start the warranty claim. just a thought after repair you may ask for trade in from the dealer but go for any model with 6 speed (like Polo 1.6 or Jetta 2.0 and Tiguan 2.0T others have a dual clutch even GTI & CC & EOS) except Touarg it have a 7 speed but with conventional torque converter they call it DSG also while it is the same on Porsche Cayenne which called PDK which made by Aisian - JATCO and currently belongs to Nissan- Renault group. 16 Link to comment Share on other sites More sharing options...
Barry Posted April 20, 2016 Report Share Posted April 20, 2016 As Saleem says, the main problems that occur with these DSG boxes come from the clutch kit and mechatronics unit. Sometimes it's possible to recode them but more often than not, they're just fit for scrap. A lot of garages who aren't familiar with DSG gearboxes don't realise that changing the oil and filter in the box should be done every 40k miles. People sometimes overlook this due to the extra cost but these people should ask themselves which is cheaper, a filter and some oil or a new gearbox? Prevention is always better than the cure. Link to comment Share on other sites More sharing options...
Saleem Posted April 21, 2016 Report Share Posted April 21, 2016 Moreover the human mistakes can be a dangerous as 7 speed DSG (AQ250) have seven type of internal TCM codes (codes vary upon engine 1.0T, 1.2T, 1.4T 1.4T+SC, 1.6, 1.8T)which means during software update if the service engineer installed other software the car will continue moving and driving but eventually the mechatroincs will fail and burn out due to overheating because of wrong version of software update that run higher voltage on circuits. it even happened with me on my car when Ali&Sons engineer installed wrong version and lead to gearbox mechatronics failure in 10 days. 4 Link to comment Share on other sites More sharing options...
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