ANNOUNCEMENT
Safety Recall Campaign Statement: Certain 2014 model year Ford E-Series and F-150 and 2014-2015 model year Ford Escape and Lincoln MKC vehicles for Attachment Bolt Replacement
In coordination with the Ministry of Economy - Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the local importer -dealer of Ford vehicles in the UAE, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2014 model year Ford E-Series and F-150 and 2014-2015 model year Ford Escape and Lincoln MKC vehicles, manufactured in the United States of America, for attachment bolt replacement.
In some of the affected vehicles, certain attachment bolts for the seats, seatbacks, seatbelt buckles and/or seatbelts may have been improperly hardened during manufacturing. Improperly hardened bolts may be more susceptible to fracture and the structural integrity of the seat could be compromised in a sudden stop or crash, increasing the risk of injury.
In the UAE, 414 vehicles are estimated to be affected by this recall campaign.
In the interest of delivering the highest standards of Ford quality and customer care, Al Tayer Motors /Premier Motors will begin contacting the affected customers to inform them about this recall and update them on the further process.
Parts and repair instructions necessary to perform the recall action are estimated to be ready by Q4 2017. As soon as the parts are available, customers will be notified to bring in their cars for part replacement, which will be done free of charge. Every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out.
For further clarification, customers are requested to contact the
Al Tayer Motors/ Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday.
Email: [email protected]
We regret any inconvenience this may cause and thank our customers for their patience and understanding.
Hotline No: 600 522 225
