Recall

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About Recall

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    Dubai
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    Toyota & VW
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    Car Recalls Manager
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    Recalls

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  1. Recall

    2002 - 2016 Lexus

    ANNOUNCEMENT Special Service Campaign Statement: Special service campaign for a limited number of Toyota and Lexus vehicles manufactured between 2002 and 2016. In coordination with the UAE Ministry of Economy, Department of Consumer Protection, and in line with the directives of the Ministry of Economy, AI-Futtaim motors announces a special service campaign for a limited number of Land Cruiser and Lexus LX570 vehicles which will be effective immediately. United Arab Emirates, Dubai, 12.09.17. AI-Futtaim motors Toyota, the exclusive distributors for Toyota & Lexus in the UAE have released the following statement: During the vehicle assembly process, the subject vehicles may have been installed with an incorrect specification driver or front passenger airbag assembly. This could result in an airbag deployment which is based on parameters outside of the intended specifications in the event of an accident. All repairs for related to this service campaign will be completed free of charge to the customer. A total of 22 vehicles are affected in the UAE, manufactured between 2002 and 2016. No other vehicles are affected. In the interests of delivering the highest standards of Toyota product quality and customer care, AI-Futtaim motors will begin contacting customers with affected models as soon as the parts to be replaced are available. AI-Futtaim motors requests affected customers to contact the AI-Futtaim motors Customer Care Centre on 800TOYOTA (800-869 682) or 800LEXUS (800-53987) from 8.00am - 7.00pm, Saturday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  2. Recall

    2014 Chevrolet Silverado

    ANNOUNCEMENT Service recall for a limited number of 2014 Chevrolet Silverado Light Duty and GMC Sierra Light Duty vehicles. In coordination with the Ministry of Economy -Department of Consumer Protection, and in line with the directives of the Ministry of Economy, to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, General Motors announces a service recall for 2014 Chevrolet Silverado Light Duty and GMC Sierra Light Duty vehicles from 17th September 2017. These vehicles may experience a temporary loss of electric power steering (EPS) assist followed by a sudden return of EPS assist. The loss and sudden return of EPS assist typically happens within a one-second period and is caused by an electrical/software issue. General Motors have taken the decision jointly with the Ministry of Economy to launch a maintenance campaign to inspect the vehicles involved in the UAE and, if required, complete the necessary repairs to ensure customers' peace of mind. The vehicles are safe to drive and customers who own models for which the last eight digits of the Vehicle Identification Number (VIN) fall into the range below, will soon be contacted by a General Motor's dealer to arrange a convenient time for the repair work. For any concerns and wish to contact General Motors, please call our Customer Communication Center on 800 020 0257. Al-Ghandi Auto: 800 24222 Bin Hamoodah Auto: Abu Dhabi: 02 444 8888, Al Ain: 03 721 1877 Liberty Automobiles: 800 LIBERTY (5423789) Ministry of Economy Hotline No: 600 522 225
  3. Recall

    2011 - 2012 Lincolin Navigator

    ANNOUNCEMENT Safety recall in the UAE for certain 2011-2012 Model Year Ford F-150, 2012 Model Year Expedition & Mustang, and Lincoln Navigator Vehicles equipped with a 61180 Transmission In coordination with the Ministry of Economy - Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an on-going review of all products in the UAE to provide the consumer with the required protection, Al Tayer Motors, the local importer -dealer of Ford and Lincoln vehicles in the UAE, and Premier Motors the official dealer for Ford and Lincoln vehicles in Abu Dhabi, announce a safety recall campaign for certain 2011-2012 Model Year Ford F-150, 2012 Model Year Expedition & Mustang, and Lincoln Navigator Vehicles equipped with a 6R80 Transmission, manufactured in the USA, for powertrain control module reprogramming. In some of the affected vehicles, an intermittent Output Speed Sensor (OSS) failure may result in an unintended downshift into first gear. Depending on vehicle speed at the time of the downshift, an abrupt wheel speed reduction may occur which could cause the rear tires to slide or lock up until the vehicle speed slows. This condition could result in a loss of vehicle control, increasing the risk of a crash. A total of 630 vehicles are estimated to be affected in the UAE. Al Tayer Motors /Premier Motors will contact the affected customers to inform them about this recall. The powertrain control module will be reprogrammed free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out For customer enquiries, please call Customer Care Centre on 800 4670 from 8.00 am to 3.00 pm, Saturday to Thursday. Hotline No: 600 522 225
  4. Recall

    2014 - 2015 Lincoln MKC

    ANNOUNCEMENT Safety Recall Campaign Statement: Certain 2014 model year Ford E-Series and F-150 and 2014-2015 model year Ford Escape and Lincoln MKC vehicles for Attachment Bolt Replacement In coordination with the Ministry of Economy - Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the local importer -dealer of Ford vehicles in the UAE, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2014 model year Ford E-Series and F-150 and 2014-2015 model year Ford Escape and Lincoln MKC vehicles, manufactured in the United States of America, for attachment bolt replacement. In some of the affected vehicles, certain attachment bolts for the seats, seatbacks, seatbelt buckles and/or seatbelts may have been improperly hardened during manufacturing. Improperly hardened bolts may be more susceptible to fracture and the structural integrity of the seat could be compromised in a sudden stop or crash, increasing the risk of injury. In the UAE, 414 vehicles are estimated to be affected by this recall campaign. In the interest of delivering the highest standards of Ford quality and customer care, Al Tayer Motors /Premier Motors will begin contacting the affected customers to inform them about this recall and update them on the further process. Parts and repair instructions necessary to perform the recall action are estimated to be ready by Q4 2017. As soon as the parts are available, customers will be notified to bring in their cars for part replacement, which will be done free of charge. Every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested to contact the Al Tayer Motors/ Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Hotline No: 600 522 225
  5. Recall

    2014 - 2018 Lincoln

    ANNOUNCEMENT Safety Recall Campaign for certain 2014-2018 Model Year (MY) Ford & Lincoln vehicles In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the UAE importer - dealer of Ford and Lincoln vehicles, and Premier Motors, the official dealer for Ford and Lincoln vehicles in Abu Dhabi, announce a safety recall campaign for certain 2014 - 2018 MY Ford Fusion and Lincoln MKZ vehicles, manufactured in the United States of America, for steering wheel attachment bolt replacement. In some of the affected vehicles, the steering wheel attachment bolt may not maintain torque, allowing the steering wheel to loosen over time. If not corrected, the steering wheel may separate from the steering column shaft, increasing the risk of a crash while driving. In the UAE, 3358 vehicles are estimated to be affected by this recall campaign. In the interest of delivering the highest standards of Ford and Lincoln quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles for steering wheel attachment bolt replacement. The replacement will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested to contact the Al layer Motors / Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  6. Recall

    2011 - 2015 GMC Sierra 3500 HD

    ANNOUNCEMENT Safety recall for a limited number of 2011 Chevrolet Silverado 3500 HD & 2011 to 2015 GMC Sierra 3500 HD vehicles. In coordination with the Ministry of Economy - Department of Competition and Consumer Protection, and in line with the directives of the Ministry of Economy, to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, General Motors announces a Safety recall campaign for 2011 Chevrolet Silverado 3500 HD & 2011 to 2015 GMC Sierra 3500 HD vehicles from 15th April 2018. In these vehicles equipped with gas engines and dual fuel tanks, if the fuel-level sensor in the front tank becomes stuck in a low-level position, the rear tank may overfill the front tank and potentially cause it to expand. In rare circumstances, the front fuel tank could expand and contact a moving drive shaft, which could create a hole in the front fuel tank and allow fuel to leak. If leaked fuel encounters a potential ignition source, a fire could occur. General Motors have taken the decision jointly with the Ministry of Economy to launch a maintenance campaign to inspect the vehicles involved in the UAE and, if required, complete the necessary repairs to ensure customers' peace of mind. The vehicles are safe to drive and customers wm own models for which the last eight digits of the Vehicle Identification Number (VIN) fall into the range below, will soon be cortacted by a General Motor's dealer to arrange a convenient time for the repair work For any concerns and wish to cortact General Motors, please call our Customer Communication Center on 800 020 0257. AI-Ghandi Auto: 800 24222 Bin Hamoodah Auto: Abu Dhabi: 02 444 8888, Al Ain: 03 721 1877 Liberty Automobiles: 800 LIBERTY (5423789) Ministry of Economy Hotline No: 600 522 225
  7. Recall

    2007 - 2008 Bentley

    ANNOUNCEMENT Safety Recall Campaign Statement: Solar sunroof repair Bentley Continental Flying Spur April 2007 and October 2008 In coordination with the UAE Ministry of Economy — Department of Consumer Protection, and in line with the directives of the Ministry of Economy, Al Habtoor Motors announces Safety Recall Campaign for the Bentley Continental Flying Spur April 2007 — October 2008 which will begin effective immediately. United Arab Emirates, September 2016. Al Habtoor Motors exclusive distributor of the Bentley Continental Flying Spur in the UAE release the following statement: Following communication with Bentley Motors Limited, we have started Safety Recall Campaign affecting the Bentley Continental Flying Spur from April 2007 to October 2008. Solar Sunroof - On the vehicles Fitted with a solar sunroof, there is potential for the glass panel not to have been sufficiently bonded to the sunroof frame. In very rare cases, the glass panel can come loose during the journey putting road users behind the car at risk. There are 18 vehicles in the UAE in this campaign. No accidents have occurred or have been reported due to this presumed failure, as such, no damage or injury resulted. However, in the interests of delivering the highest standards of Bentley quality and customer care, Al Habtoor Motors will begin contacting customers with affected models to inform them about the situation and give instructions on the next steps. For further clarification, customers may contact the Al Habtoor Customer Care Center on 800HABTOOR from 8:00 a.m. to 6:00 p.m., Sunday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  8. Recall

    2008 - 2011 Ferrari 458 Spider

    ANNOUNCEMENT SAFETY RECALL FOR CERTAIN 2008 - 2011 FERRARI 458 ITALIA, 458 SPIDER, CALIFORNIA AND FF VEHICLES IN THE UAE In coordination with the Ministry of Economy - Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, Al Tayer Motors, the local importer - dealer of Ferrari vehicles, and Premier Motors the official dealer of Ferrari vehicles in Abu Dhabi, announce a safety recall campaign for certain 2008 - 2011 Ferrari 458 Italia, 458 Spider, California, and FF vehicles, manufactured in Italy, for replacing the passenger side airbag module. Ferrari S.p.A. has decided to implement this campaign, due to a non-conformity in the manufacturing process of the passenger side airbag module. The module may have been manufactured using propellant which may deteriorate over time, which may cause the airbag to fail to deploy correctly as required by applicable safety standards. In the event of a collision necessitating deployment of the airbag, this nonconformity may result in the failure of the inflation device and incorrect deployment of the passenger side airbag, increasing the risk of injury. A total of 223 vehicles are estimated to be affected in the UAE. Al Tayer Motors and Premier Motors will contact the affected customers to inform them about this recall and to replace the passenger side airbag module. The service will be free of charge to customers and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For customer enquiries, please call Customer Care Centre on 800 4670 from 8.00 am to 3.00 pm, Saturday to Thursday. Ministry of Economy Hotline No: 600 522 225
  9. Recall

    2014 - 2015 Ford Escape

    Announcement Safety Recall for certain 2014 -15 Ford Escape vehicles in the UAE In coordination with the Ministry of Economy -Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, Al Tayer Motors, the local importer - dealer of Ford vehicles, and Premier Motors the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2014-2015 Model Year Ford Escape vehicles equipped with 2.5L IVCT petrol engines, manufactured in Spain, to reprogram the powertrain control module. In some of the affected vehicles, the electronic steering column lock does not fully disengage allowing the possibility for the steering to lock or partially lock while driving. This could potentially lead to a loss of steering while driving. A total of 1232 vehicles are estimated to be affected in the UAE. Al Tayer Motors / Premier Motors will contact the affected customers to inform them about this recall. The powertrain control module will be re-calibrated to prevent full / partial locking of the steering column while driving. The recalibration will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For customer enquiries, please call the Customer Care Centre on 800 4670 from 8.00 am to 3.00 pm, Saturday to Thursday. Al Tayer Motors: PO Box 7310, Dubai Premier Motors: PO Box 35660, Abu Dhabi Ministry of Economy Hotline No: 600 522 225
  10. Recall

    2010 -2012 Toyota Zelas

    ANNOUNCEMENT Special Service Campaign Statement: Curtain Shield Airbag-Lexus CT 200h Al-Futtaim Motors, exclusive distributor of Lexus in the UAE, released the following statement: "Following communication with Toyota Motor Corporation, we have started a Special Service Campaign on 130 Lexus CT200h MY 2010 to 2012 in the UAE. The subject vehicles are equipped with curtain shield air bags located in the left and right side roof rails, which use an inflator that contains compressed gas in one chamber and propellant in another; these chambers are welded together. Some inflators could have a small crack in the weld area, which could propagate over time, especially if the vehicle is parked and unoccupied for a period of time, causing the inflator to separate. If this happens, the curtain shield air bag could partially deploy, and, in exceptional circumstances, one or both sections of the inflator could be ejected from the roof rail into the interior of the vehicle. In the interests of delivering the highest standards of Lexus quality and customer care, Al-Futtaim Motors will begin contacting customers with affected models to inform them about the situation and update them on next steps. For further clarification, customers may contact the Al-Futtaim Motors Customer Care Centre on 800LEXUS (800-S3987) from 8.00am - 7.00pm, Saturday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  11. Recall

    2015 Subaru

    ANNOUNCEMENT Recall Campaign Statement —Electronic Parking Brake in Subaru Legacy/Outback 2015 Models In coordination with the UAE Ministry of Economy — Department of Consumer Protection and in line with the directives of the Ministry of Economy, Al Khoory Automobiles announces a Recall Campaign Statement for Subaru Legacy/Outback 2015 models which will be effective in the UAE from XX-XX-XXX. Following communication from Fuji Heavy Industries, we have started a Recall campaign affecting 46 Subaru Legacy and Outback 2015 MY in UAE. In some of these vehicles, the Parking Brake might not be released. This phenomenon is caused due to the fault in the software of VDC (Vehicle Dynamics Control). Reprogramming of the ECM will optimize the software to resolve this issue. In the interests of delivering the highest standards of Subaru quality and customer care, Al Khoory Automobiles will begin contacting customers with affected models to inform them about the situation and update them on next steps. For further clarification, customers may contact Al Khoory Automobiles on 04-3146228 from 9.00am — 6.00pm, Saturday to Thursday. We regret any inconvenience that may occur and thank our customers for their patience and understanding. Hotline No: 600 522 225
  12. Recall

    2016 Volkswagen Golf and Tiguan

    ANNOUNCEMENT Recall for 2016 Volkswagen Golf and Tiguan models In coordination with the UAE Ministry of Economy-Department of Consumer Protection, and in line with the directives of the Ministry of Economy, Volkswagen AG has announced a Service Campaign for Golf and Tiguan vehicles produced between 25.11.2015 and 14.04.2016 will begin Immediately. Al Nabooda Automobiles and Ali & Sons Motors Co. L.L.0 the exclusive distributors of Volkswagen In the United Arab Emirates, released the following statement "Volkswagen AG has determined that on a very small number of Golf and Tiguan vehicles it is possible that the operating lever for the child safety lock can be defective. This is due to a fault in the molding of the plastic operating lever. All affected vehicles will require examination and repair where necessary. All repairs for this Issue will be free of charge. In Dubai and the Northern Emirates there are a total of 90 affected vehicles, and In Abu Dhabi and Al Ain there are 115 vehicles. In the Interests of delivering the highest standards of Volkswagen quality and customer care, Al Nabooda Automobiles (Dubai and Northern Emirates) and Ali & Sons Motors Co. L.L.C (Abu Dhabi and Al Ain) will begin contacting customers with affected models. For further enquiries: Dubai and Northern Emirates, Al Nabooda Automobiles L.LC. Contact number ,1971 4 7041111. Email serviceinfoOnabooda-auto.com Abu Dhabi and All Ain, Ali & Sons Motors Co. LLC Contact+971 2 502 5648. Contact +971 2 502 6583 Email [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  13. Recall

    2014 - 2016 Maserati

    ANNOUNCEMENT Safety recall campaign on 2014 - 2016 Model Year Maserati vehicles in the UAE announced In coordination with the Ministry of Economy - Consumer Protection Department and in line with the commitment of the Ministry of Economy to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, Al Tayer Motors, the local importer -dealer of Maserati vehicles, and Premier Motors, the official dealer for Maserati vehicles in Abu Dhabi, announce a safety recall for 2014 - 2016 model year Quattroporte and Ghibli vehicles, manufactured in Italy. As part of the recall, it is necessary to replace the screws of the rear toe-in adjustment rods and their washers to the standard set by Maserati. This operation is necessary as the screws could lose the specific torque value. The vehicle may lose the correct wheel alignment and a noise from the rear could be detected. A sporty continuous use of vehicle with screws not properly tightened may lead to a potential risk of vehicle control loss. A total of 1257 vehicles are affected in the UAE. Al Tayer Motors /Premier Motors will contact affected owners in order to inform them about this recall. The replacement of the screws of the toe-in adjustment rods will be made free of charge and every effort will be made to minimise inconvenience to the customer during the short time required for the work to be carried out. For further enquiries, customers can call the Customer Care Centre on 800 4670 from 8am to 3pm, Saturday to Thursday. Al Tayer Motors: PO Box 7310, Dubai Premier Motors: PO Box 35660, Abu Dhabi Ministry of Economy Hotline No: 600 522 225
  14. Recall

    2016 Infiniti Q50

    ANNOUNCEMENT Recall Campaign for 2016 INFINITI-Q50 & QX60 Imported in United Arab Emirates In co-ordination with the Ministry of Economy — Consumer Protection Department, and in line with the keenness of the Ministry of Economy to conduct an ongoing review of all the products in the UAE and provide the customer with the required protection, Infiniti Authorized Distributors in UAE vehicles announce a recall campaign for certain manufactured between May-2013 to Jun-2016. In certain vehicles, the Occupant Classification System (OCS) algorithm may fail to properly classify a passenger seat occupant. If this misclassification occurs, the OCS may suppress the deployment of the passenger air bag The decision has been taken jointly with INFINITI MIDDLE EAST FZE and the Ministry of Economy — Consumer Protection Department to launch a recall campaign to carry out the OCS Control Unit replacement if required on the affected vehicles which are imported in UAE. Infiniti authorized distributors in the UAE request customers who own Infiniti-Q50 & QX60 produced May-2013 till Jun-2016 to have their vehicles inspected. The vehicle production year is available on the Identification plate or sticker attached to the drivers door-jam. For more information or to book an appointment; please call any of the INFINITI Authorized Service Centers in UAE: Abu Dhabi & Al Ain : Al Masaood Automobiles Call : + 971 2 449 25 96 For online appt - www.nissan-almasaoodautomobiles.com Dubai & Northern Emirates : Arabian Automobiles Call : 800-647726 For online appt - www.nissan.arabianautomobiles.com Ministry of Economy Hotline No: 600 522 225
  15. Recall

    2015 - 2016 Hyundai

    ANNOUNCEMENT Replacement of hood safety hook catch to ensure tight lock In coordination with the UAE Ministry of Economy - Department of Consumer Protection - and in line with the keenness of the Ministry to conduct an ongoing review of all products in UAE and provide the consumer with the required protection, Juma Al Majid Est. as Hyundai sole distributor in UAE announces a Safety Recall Campaign for selected vehicles of Hyundai Tucson Model, as below. Following communication with Hyundai Motors, we have started a Safety Recall Campaign affecting for selected vehicles of Hyundai Tucson 2015 - 2016 in the UAE. This campaign aims to replace hood safety hook catch to avoid the hood from opening while driving the vehicle, in case hood wasn't locked tightly. Juma Al Majid Est. is contacting all customers of concerned vehicles in this campaign to coordinate with them for service appointments. Please note that the Vehicle Identification Number (VIN) appears on the plate attached to the driver's door and on a plate fastened to the top of the dashboard on the driver's side or from the back of traffic registration card. For more information or to book an appointment, please call us on Toll Free 800-Hyundai (800- 4986324) from 08:00 am —' 08:00 pm - Saturday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Tucson 2015 - 2016 From TMCJ33A35GJ000050 To TMAJ381ACGJ168155 Hotline No: 600 522 225