ANNOUNCEMENT.
Special Service Campaign Statement: Service recall for a limited number of Q5 vehicles manufactured between 2010 and 2016.
In coordination with the UAE Ministry of Economy-Department of Consumer Protection, and in line with the directives of the Ministry of Economy, Audi Middle East announces a Special Service Campaign for a limited number of Audi Q5 vehicles which will be effective immediately.
United Arab Emirates, Dubai, 27.06.17. Al Nabooda Automobiles and Ali and Sons, the exclusive distributors of Audi in the UAE, have released the following statement:
`We regret to say we have found that the pressure cylinders of the curtain airbag can corrode over time if water has entered the vehicle interior as a result of a defect in the water drain system of the panoramic sunroof. This can cause the pressure cylinder to malfunction'.
All repairs for related to this service campaign will be completed free of charge to the customer.
A total of 1847 vehicles are affected in Dubai/Northern Emirates and 12 54 vehicles in Abu Dhabi/Al Ain manufactured between May 2010 and August 2016. No other vehicles are affected.
In the interests of delivering the highest standards of Audi quality and customer care, Al Nabooda Automobiles (Dubai and Northern Emirates) and Ali and Sons (Abu Dhabi and Al Ain) will contact all customers with affected models to arrange for repairs to be made.
Al Nabooda Automobiles and Ali and Sons requests affected customers to call the relevant customer care center as follows:
Dubai and Northern Emirates,
Al Nabooda Automobiles L.L.C.
Tel : 800AUDI(2834)
Email: [email protected]
Abu Dhabi and Ali Ain,
Ali & Sons Motors Co. L.L.C.
Tel : +971 2 502 6564
Email: [email protected]
We regret any inconvenience this may cause and thank our customers for their patience.
Hotline No: 600 522 225
