here is the story of my personal nightmare with German Car Service (Al Wahda Area)!
To be fair, I have to say that the guy (Georges) knows a lot about cars and is doing a good job on your car, but the service is a real nightmare!
He has a pick up and delivery service. I visited him first in April and got my car back after 2 weeks, which was a long time but nothing compared to the situation now! And in this 2 weeks he was driving my car more than 1.500 km!!! I didn't realized it at first sight, when I got the car back...
I visited him a second time in May because I damaged my bumper. He repaired it really good but this time it took 6 weeks to get my car back. And even that was a hard fight. Everytime when he was telling me that the car is ready "today" I visited him and he sent me away because he didn't finish it. After finally returning the car I saw that he manipulation of the km, but this time the car had less km!? I gave him the car with approx 130.000 km and got it back with 128.000 km! When I asked him about this he only told me that there must be a software mistake... how stupid is that?
Then the last time I visited him in July because my AC was not working and I needed a fast solution. He offered to give me a second hand AC compressor which was the half price of a new AC compressor and I should receive the car back the same day... and I am still waiting for my car today!!! He promised me to give me the car back before Ramadan and every day he had another excuse for beeing not ready. I told him that I will travel for 8 weeks and I really really need the car before July 14th and he promised me bring me the car on July 13th at night. I called him at 9 pm and he told me that he will be at my home in 30 Minutes. After that I didn't hear from him and he shut off his phone...
So, I had to travel for 8 weeks and the car was with him at that time. 2 weeks later I received a SMS from the police that I had a traffic fine on my car. I called him but he didn't answer the phone.
I returned in September to Dubai and called him immediately. He wanted to bring me the car the same day but then he found out that the brakes are not working and he needed to order some parts which takes a few weeks. Because I can't drive without brakes and I couldn't proof that he was wrong, I had to agree.
End of October my car was ready and when he wanted me to bring the car, he found out, that the AC compressor was not working again and he had to change it again... so I waited again. Now that the car was finally ready, I was calling him every day and he promised me to deliver it day for day. But he never showed up. And now he is not answering my phone, so I called him today on my friends phone. And he found another excuse: the brakes are not working again... I am not a car professional but this is rediculous! If I don't have my car back by tomorrow I will call the police...
sorry for the long story, but I am really upset by this attitude... The only problem I have I can't really proof that he is a liar, but I know my car good enough to know that the brakes are completely all right... I know I made the mistake to trust this guy for too long... and by the way, he is using the customer cars to drive around in Dubai. Everytime he visited me he came with another car and told me that's a customer car...
So, it's for you to decide if you want to use his workshop. On the car he is doing a good job but everything else is a nightmare...