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Everything posted by Recall

  1. Recall

    2018 Land Rover

    Recall posted a recall in Land Rover

    ANNOUNCEMENT Safety Recall Campaign Statement for certain 2018 Land Rover vehicles In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the local importer - dealer of Land Rover vehicles in the UAE, and Premier Motors, the official dealer for Land Rover vehicles in Abu Dhabi, announce a safety recall campaign for certain 2018 Model Year (MY) Land Rover Discovery Sport Range Rover Evoque and Range Rover Velar vehicles equipped with 2.0 litre petrol engines, manufactured in the United Kingdom, for fuel rail replacement. Jaguar Land Rover has identified a concern with certain MY 2018 Land Rover Discovery Sport, Range Rover Evoque and Range Rover Velar vehicles in which the brazing of the fuel rail end caps is inconsistent and may not be to design specification, thereby incorrectly sealing the fuel rail ends. Fuel vapour and liquid fuel leaks can occur over time due to which fuel can leak into the engine bay. Drivers may notice fuel odour and may observe liquid fuel if the bonnet is lifted. Should leaking fuel come into contact with a sufficiently hot surface, there is an increased risk of fire. Affected vehicles in the UAE include: 11 Discovery Sport in the VIN range SALCA2AXOJH685128 to SALCR2SX4J H748920 102 Evoque in the VIN range SALVR2RX4JH226559 to SALVP2RX3- JH296852 52 Velar in the VIN range SALYA2AX9JA700000 to SALYA2BX5- JA746759 In the interest of delivering the highest standards of Land Rover quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their cars for fuel rail replacement, which will be done free of charge. Every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested to contact the Al Tayer Motors / Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Hotline No 600 522 225
  2. Recall
    ANNOUNCEMENT Recall Campaign Statement: Engine Control Module INFINITI Q50 & Q60 MODELYEAR 2017-2018 In coordination with the UAE Ministry of Economy—Department of Competition Consumer Protection, and in line with the directives of the Ministry of Economy, INFINITI Middle East announces a Recall Campaign for the INFINITI Q50/Q60-2017 to 2018 models which will begin effective immediately. United Arab Emirates, Dubai, 19th February, 2017: Arabian Automobiles and Al-Masaood Automobiles, distributors of Infiniti in the UAE, released the following statement: Following communication with INFINITI Middle East, we have started a Recall Campaign affecting 185 Infiniti-Q50 and 84 Infiniti Q60 vehicles from MY 2017— 2018 in the UAE. When a malfunction is detected related to the OBD (On Board Diagnosis) systems of the Automatic transmission, the MIL (Malfunction Indicator Lamp) does not turn ON to alert the driver. INFINITI will reprogram the ECM (Engine Control Module) at no cost to the customers. In the Interest of delivering the quality and customer care highest standards of INFINITI, Arabian Automobiles and Al-Masaood Automobiles will begin contacting customers with affected models to inform them about the situation and update them on next steps. For further clarification customers may contact the Arabian Automobiles Customer Care Centre on 800NISSAN and Al-Masaood Automobiles Customer Care Centre on +971-24492596 from 8.00am-7.00pm, Saturday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Hotline No: 600522225
  3. Recall
    ANNOUNCEMENT Recall for G-Class (463 platform) with V8 biturbo engine Model Year 2017 DelaminatIon vacuum hose for brake booster In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with the keenness of the Ministry of Economy to conduct an ongoing review of all the products in the UAE and provide the customer with the required protection, Gargash Enterprises and Emirates Motor Company announce that a recall for G-Class (463 platform) with V8 biturbo engine will begin from 19 February 2018. Daimler AG has determined that on certain G-Class vehicles (463 platform) with V8 biturbo engine, the vacuum hose for the brake booster might have been manufactured outside specifications. Thus, the interior wall of the four layer brake booster hose might delaminate. This might lead to a constrained vacuum supply of the brake booster. The announcement has been aligned jointly with Gargash Enterprises and Emirates Motor Company and the Ministry of Economy - Department of Competition Consumer Protection to inform customers about the launch of an inspection of the affected vehicles which are imported in UAE. Any necessary rectification work will be free of charge for the customers. Gargash Enterprises and Emirates Motor Company will be contacting all respective customers requesting all customers who own an affected vehicle to have their vehicles inspected: VIN range: 463 X 275649 until X 278505 (Total of 10 vehicles) The VIN appears on the plate attached to the driver's door jamb and on a plate fastened to the top of the dashboard on the driver's side. For more information please call: Gargash Enterprises: 800 4416 Emirates Motor Company: 02 656 7733 Hotline No: 600 522 225
  4. Recall
    ANNOUNCEMENT Recall for AMG GT R (190 platform) with track package Model Year 2017/2018 Roll cage In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with the keenness of the Ministry of Economy to conduct an ongoing review of all the products in the UAE and provide the customer with the required protection, Gargash Enterprises and Emirates Motor Company announce that a recall for AMG GT R (190 platform) with track package will begin from 28 February 2018. Daimler AG has determined that on certain AMG GT R vehicles (190 platform) with track package the combination of performance seat and roll cage might not meet legal requirements in regards to ECE-R17 pendulum testing. The announcement has been aligned jointly with Gargash Enterprises and Emirates Motor Company and the Ministry of Economy - Department of Competition Consumer Protection to inform customers about the launch of an inspection of the affected vehicles which are imported in UAE. Any necessary rectification work will be free of charge for the customers. Gargash Enterprises and Emirates Motor Company will be contacting all respective customers requesting all customers who own an affected vehicle to have their vehicles inspected: VIN range: 190 A 013702 until A 016241 (Total of 16 vehicles ) The VIN appears on the plate attached to the driver's door jamb and on a plate fastened to the top of the dashboard on the driver's side. For more information please call: Gargash Enterprises: 800 4416 Emirates Motor Company: 02 656 7733 Hotline No: 600 522 225
  5. Recall
    ANNOUNCEMENT Safety Recall Campaign Statement: Driver Airbag INFINITI Q30 MODEL YEAR 2016-2018 In coordination with the UAE Ministry of Economy—Department of Competition and Consumer Protection and in line with the directives of the Ministry of Economy, INFINITI Middle East announces a Safety Recall Campaign for the INFINITI Q30-2016 to 2018 models which will begin effective immediately. United Arab Emirates, Dubai, 12th March, 2018: Arabian Automobiles and Al-Masaood Automobiles, distributors of INFINITI in the UAE, released the following statement: Following communication with INFINITI Middle East, we have started a Recall Campaign affecting 365 INFINITI-Q30 vehicles from MY 2016— 2018 in the UAE. An unintended deployment of the driver airbag may happen. INFINITI will repair the vehicles at no cost to the customers. In the Interest of delivering the quality and customer care highest standards of INFINITI, Arabian Automobiles and Al-Masaood Automobiles will begin contacting customers with affected models to inform them about the situation and update them on next steps. For further clarification customers may contact the Arabian Automobiles Customer Care Centre on 800INFINITI and Al-Masaood Automobiles Customer Care Centre on +971-24492596 from 8.00am-7.00pm, Saturday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Hotline No: 600522225
  6. Recall
    ANNOUNCEMENT Recall Safety Campaign for passenger side frontal airbag inflator on Mitsubishi Pajero. In coordination with the Competition & Consumer Protection Department in the Ministry of Economy, Al Habtoor Motors announces a Recall Safety Campaign for a limited number of Mitsubishi Pajero vehicles with the below details which will be effective immediately. United Arab Emirates, Dubai, 19.03.18. Al Habtoor Motors Co. LLC, the official distributor of Mitsubishi vehicles in the UAE, have released the following statement: We regret to inform that due to usage condition, the changes of temperature and longtime humidity, the propellant (ammonium nitrate) in the inflator for passenger side frontal airbag maybe deteriorated, and as a result, the inflator body may rupture at the time of airbag deployment, therefore the frontal airbag inflator for passenger side has to be changed." All repairs related to this recall safety campaign will be completed free of charge to the customer. A total of 53,918 vehicles, Model Code V9OW/V8OW, are affected in Dubai/Northern Emirates/Abu Dhabi/AI Ain manufactured between January 2013 and December 2017. No other vehicles are affected. In the interests of delivering the highest standards of Mitsubishi quality and customer care, Al Habtoor Motors LLC (Dubai, Northern Emirates, Abu Dhabi and Al Ain) will contact all customers with affected models to arrange for repairs to be made. Al Habtoor Motors Service LLC requests affected customers to contact the Customer Service Center on the following: Timing: Saturday to Thursday, 8:00 a.m. until 8:00 p.m. E-mail: [email protected] We regret any inconvenience this may cause and thank our customers for their patience. Ministry of Economy Hotline No: 600 522 225
  7. Recall

    2018 Land Rover

    Recall posted a recall in Land Rover

    ANNOUNCEMENT Safety Recall Campaign Statement for certain 2018 Land Rover vehicles In coordination with the Competition Consumer Protection Department In the Ministry of Economy and In Ina with Its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection. Al Tayer Motors, the local importar - dealer of Land Rover vehicles in the UAE. and Premier Motors, the official dealer for Land Rover vehicles In Abu Dhabi, announce a safety recall campaign for certain 2018 Model Year (MY) Range Rover Velar vehicles, manufactured In the United Kingdom, fora software update and actuator arm replacement. Jaguar Land Rover has identified a concern with certain MY 2018 Range Rover Velar vehicles where the Heating, Ventilation and Air Conditioning (HVAC) system may not function correctly. The alr inlet dew linkages within the liVAC system may become detached and, depending on operating mode position. cause unexpected sevens condensation / fogging of the interior window. At temperatures below 0 degrees Celsius where the linkage detaches in recirculation mode, it may not be able to clear condensation / fog from the inside oldie front windshield or other windows. Failure to be able to de-mist the interior windows in a timely manner can restrict the drivel's field of vision and could lead to an Increased risk of an accident . In the UAE. 409 vehicles In the VIN range SALYA2AWJA700308 to SALYA2BK0JA74310 are affected by this recall. In the interest of delivering the highest standards of Land Rover quality and Customer care, Al Tayer Motors/Premier Motor will begin contacting the affected customer to Inform them about this recall and request them to bring in their cars for a software update and actuator arm replacement. which will be done free of charge. Eve!y effort will be made to minimise any inconvenience caused during tha short time required for the work to be carried out For further clarification customer care center on 800 MOTORS (868677) from 8.00 am to 8.00 pm. Saturday to Thursday. Email: [email protected]. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  8. Recall

    2014 - 2018 Ford

    Recall posted a recall in Ford

    ANNOUNCEMENT Safety Recall Campaign for certain 2014-2018 Model Year (MY) Ford & Lincoln vehicles In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the UAE importer - dealer of Ford and Lincoln vehicles, and Premier Motors, the official dealer for Ford and Lincoln vehicles in Abu Dhabi, announce a safety recall campaign for certain 2014 - 2018 MY Ford Fusion and Lincoln MKZ vehicles, manufactured in the United States of America, for steering wheel attachment bolt replacement. In some of the affected vehicles, the steering wheel attachment bolt may not maintain torque, allowing the steering wheel to loosen over time. If not corrected, the steering wheel may separate from the steering column shaft, increasing the risk of a crash while driving. In the UAE, 3358 vehicles are estimated to be affected by this recall campaign. In the interest of delivering the highest standards of Ford and Lincoln quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles for steering wheel attachment bolt replacement. The replacement will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested to contact the Al layer Motors / Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  9. Recall

    2016 Ferrari

    Recall posted a recall in Ferrari

    ANNOUNCEMENT Safety Recall Campaign for certain 2016 Model Year Ferrari vehicles in the UAE In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the local importer- dealer of Ferrari vehicles in the UAE, and Premier Motors, the official dealer for Ferrari vehicles in Abu Dhabi, announce a safety recall campaign for certain 2016 model year 488 GTB and 488 Spider vehicles, manufac tured in Italy, to update the Instrument Panel Node software (NQS). Ferrari S.p.A. has launched this campaign to update a software bug in the algorithm employed to calculate the wear percentage of the carbon-ceramic brake discs that may cause it to work incorrectly. The software update must be carried out to ensure the estimated wear level of the brake discs is correct and corresponding co the actual wear thereof. A discrepancy between estimated and actual wear may lead to the critical wear threshold of the brake discs being reached without the driver being informed, a consequent possible damage to the discs themselves, and an increased risk of accident. Currently, Ferrari is unaware of any accidents or complaints arising from chis defect. A total of 25 vehicles are estimated to be affected in the UAE. Al Tayer Motors and Premier Motors will contact the affected customers to infonn them about this recall. The software update will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested co contact the Al Tayer Motors/Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected]. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  10. Recall
    ANNOUNCEMENT Recall for AMG GT-Class (190 platform) Model Year 2016- 2018 Seatbelt guidance loop In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with the keenness of the Ministry of Economy to conduct an ongoing review of all the products in the UAE and provide the customer with the required protection, Gargash Enterprises and Emirates Motor Company announce that a recall for AMG GT-Class (190 platform) will begin from 22 March 2018. Daimler AG has determined that on certain AMG GT vehicles (190 platform) the seatbelt might get stuck within the seatbelt guidance loop. The announcement has been aligned jointly with Gargash Enterprises and Emirates Motor Company and the Ministry of Economy - Department of Competition Consumer Protection to inform customers about the launch of an inspection of the affected vehicles which are imported in UAE. Any necessary rectification work will be free of charge for the customers. Gargash Enterprises and Emirates Motor Company will be contacting all respective customers requesting all customers who own an affected vehicle to have their vehicles inspected: VIN range: 190A013891 until A017411 ( Total of 47 vehicle) The VIN appears on the plate attached to the driver's door jamb and on a plate fastened to the top of the dashboard on the driver's side. For more information please call: Gargash Enterprises: 800 44 16 Emirates Motor Company: 02 656 7733 Ministry of Economy Hotline No: 600 522 225
  11. Recall
    ANNOUNCEMENT Safety recall for a limited number of 2011 Chevrolet Silverado 3500 HD & 2011 to 2015 GMC Sierra 3500 HD vehicles. In coordination with the Ministry of Economy - Department of Competition and Consumer Protection, and in line with the directives of the Ministry of Economy, to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, General Motors announces a Safety recall campaign for 2011 Chevrolet Silverado 3500 HD & 2011 to 2015 GMC Sierra 3500 HD vehicles from 15th April 2018. In these vehicles equipped with gas engines and dual fuel tanks, if the fuel-level sensor in the front tank becomes stuck in a low-level position, the rear tank may overfill the front tank and potentially cause it to expand. In rare circumstances, the front fuel tank could expand and contact a moving drive shaft, which could create a hole in the front fuel tank and allow fuel to leak. If leaked fuel encounters a potential ignition source, a fire could occur. General Motors have taken the decision jointly with the Ministry of Economy to launch a maintenance campaign to inspect the vehicles involved in the UAE and, if required, complete the necessary repairs to ensure customers' peace of mind. The vehicles are safe to drive and customers wm own models for which the last eight digits of the Vehicle Identification Number (VIN) fall into the range below, will soon be cortacted by a General Motor's dealer to arrange a convenient time for the repair work For any concerns and wish to cortact General Motors, please call our Customer Communication Center on 800 020 0257. AI-Ghandi Auto: 800 24222 Bin Hamoodah Auto: Abu Dhabi: 02 444 8888, Al Ain: 03 721 1877 Liberty Automobiles: 800 LIBERTY (5423789) Ministry of Economy Hotline No: 600 522 225
  12. Recall
    ANNOUNCEMENT Safety Recall Campaign Statement: Left (Driver Side) Second Row Seat Recliner Does Not Lock 2014 - 2015 YM Odyssey In coordination with the UAE Ministry of Economy - Department of Consumer Protection and in line with the commitment of the Ministry of Economy to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Trading Enterprises Company LLC announces a recall campaign for 2014 - 2015 YM Odyssey. United Arab Emirates, Dubai, Trading Enterprises Company LLC, 12th April 2018, exclusive distributor of Honda in the UAE, released the following statement: Following communication with Honda Motor Company, we have started a Safety Recall Campaign on 911 units of 2014 - 2015 YM Odyssey in the UAE. In the subject vehicles there is a possibility, the recliner mechanism of left (driver side) second row seat may malfunction and prevent seat-back from locking. If a vehicle with an unlocked seat-back is involved in a crash, the seat will not operate as designed to protect the occupant. All repairs related to this service campaign will be completed free of charge to the customer. In the interests of delivering the highest standards, of Honda quality and customer care, Trading Enterprises Company LLC will begin contacting customers with affected models to inform them about the recall and arrange service booking accordingly as soon as the countermeasure parts are available from Honda Motor Company. For further clarification, customers may contact Trading Enterprises Company LLC, Customer Care Center at 800 46632 - 24 X 7. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  13. Recall
    ANNOUNCEMENT Recall for GLC-Class (X 253) Model Year 2015-2018 Rear seat belt latch plate In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with the keenness of the Ministry of Economy to conduct an ongoing review of all the products in the UAE and provide the customer with the required protection, Gargash Enterprises and Emirates Motor Company announce that a recall for GLC-Class (X 253) will begin from 17 April 2018. Daimler AG has determined that on certain GLC vehicles (X253), the latch plate of the outside rear seat belts might get retracted in the belt slot between the c-pillar paneling and the rear side paneling. The announcement has been aligned jointly with Gargash Enterprises and Emirates Motor Company and the Ministry of Economy -Department of Competition Consumer Protection to inform customers about the launch of an inspection of the affected vehicles which are imported in UAE. Any necessary rectification work will be free of charge for the customers. Gargash Enterprises and Emirates Motor Company will be contacting all respective customers requesting all customers who own an affected vehicle to have their vehicles inspected: VIN range: 253 F 000267 until F 441092 The VIN appears on the plate attached to the driver's door jamb and on a plate fastened to the top of the dashboard on the driver's side. For more information please call: Gargash Enterprises: 800 4416 Emirates Motor Company: 02 656 7733 Ministry of Economy Hotline No: 600 522 225
  14. Recall

    2018 HYUNDAI

    Recall posted a recall in Hyundai

    ANNOUNCEMENT Steering wheel assembly inspection/ replacement In coordination with the UAE Ministry of Economy - Competition Consumer Protection Department -and in line with the keenness of the Ministry to conduct an ongoing review of all products in UAE and provide the consumer with the required protection, Juma Al Majid Est. as Hyundai sole distributor in UAE announces a recall campaign for selected vehicles of Hyundai Santa Fe/ Grand Santa Fe, as below. Following communication with Hyundai Motors, we have started a recall campaign on 57 units of the Santa Fe/ Grand Santa Fe 2.4 & 3.3 L engine, MY 2018 in the UAE. This campaign aims to replace steering wheel assemb by inspection & if required replacement. Juma Al Majid Est. is contacting all customers of concerned vehicles in this campaign to coordinate with them for service appointments. For more information or to book an appointment, please call us on Toll Free 800 Hyundai (800-4986324) from 08:00 am~ 08:00 pm - Saturday to Thursday. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Model :Santa Fe Grand Santa fe Production Year : 2018 Volume : 57 Ministry of Economy Hotline No: 600 522 225
  15. Recall

    2018 Ford vehicles

    Recall posted a recall in Ford

    ANNOUNCEMENT Safety Recall Campaign for certain 2018 Model Year (MY) Ford vehicles In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al layer Motors, the UAE importer - dealer of Ford vehicles, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for 2018 Ford Expedition vehicles, equipped with column shifter and 1 OR80 automatic transmission, and F-150 vehicles, equipped with a 1 OR80 Automatic Transmission, manufactured in the United States of America, to inspect the transmission selector lever cable. In some of the affected vehicles, the transmission selector lever cable adjuster lock clip may not be seated properly, which may allow the transmission to be in a state different than the shift lever position selected by the driver. This condition could allow the driver to move the shifter to Park and remove the ignition key, while the transmission gear may not be in Park. This could happen without an instrument panel warning message, or warning chime when the driver's door is opened, indicating the vehicle is not secured in Park. If the parking brake is not applied, these conditions could result in unintended vehicle movement, increasing the risk of accident or injury. In the UAE, 1,093 vehicles are estimated to be affected by this recall campaign. In the interest of delivering the highest standards of Ford quality and customer care, Al layer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles for an inspection of the selector lever cable and adjustment, if necessary. The inspection will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested to contact the Al layer Motors / Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  16. Recall
    ANNOUNCEMENT Recall Campaign for rear parking brake on Mitsubishi ASX and Outlander. In coordination with the Competition & Consumer Protection Department in the Ministry of Economy, Al Habtoor Motors announces a Recall Campaign for a limited number of Mitsubishi ASX and Outlander vehicles with the below details which will be effective immediately. United Arab Emirates, Dubai, 17 .05.18. Al Habtoor Motors Co. LLC, the official distributor of Mitsubishi vehicles in the UAE, have released the following statement: "We regret to inform that (a) Due to improper sealing of parking brake shaft boots, water might enter and rust the shaft. As a result of continuous use, the rust will erode into the internal caliper and reduce the parking brake force. In the worst case scenario, parked vehicle will arbitrarily move. (b) Some rear brake calipers have shipped without passing the proper specification inspection. Auto adjustment of gap between brake disc and brake pad might not work properly. As a result, as the brake pad wears out, the caliper will not adjust the gap automatically and brake force will be insufficient to hold the vehicle. In the worst case scenario, parked vehicle will arbitrarily move. Therefore, we are trying to fix it for the safety of the users." All repairs related to this recall campaign will be completed free of charge to the customer. A total of 8,07.!i vehicles, Model Code (GF3W)/GFLiW/GA2W, are affected in Dubai/Northern Emirates/Abu Dhabi/Al Ain manufactured between January 2013 and December 2016. No other vehicles are affected. In the interests of delivering the highest standards of Mitsubishi quality and customer care, Al Habtoor Motors LLC (Dubai, Northern Emirates, Abu Dhabi and Al Ain) will contact all customers with affected models to arrange for repairs to be made. Al Habtoor Motors Service LLC requests affected customers to contact the Customer Service Center on the following: Timing: Morning - 8:00 a.m. to 2:00 p.m. (Except Friday) Evening - 7:00 p.m. to 11:00 p.m. (All days) E-mall: [email protected] We regret any Inconvenience this may cause and thank our customers for their patience. Ministry of Economy Hotline No: 600 522 225
  17. Recall
    ANNOUNCEMENT Recall Campaign for certain SUZUKI-Kizashi (2012 -2016 YM ) & SUZUKI-SX4 2.0 (2012 - 2014 YM ) Vehicles In co-ordination with Ministry of Economy - Competition & Consumer Protection Department, and in line with the objectives of the Ministry of Economy to conduct an ongoing review of all products in the UAE and provide the consumer with the required protection. Al Rostamani Trading Co sole authorized distributor of Suzuki in UAE announces Recall Campaign for Suzuki Kizashi (2012-2016 YM) and SX4 2.0 (2012-2014 YM) CVT controller may fail to control the CVT oil pressure properly, resulting in the restricted vehicle speed and poor acceleration because of the resistor that is mounted on the circuit board inside the CVT controller may have excessively high resistance in the circuit due to development of a crack in the soldered portion due to manufacturing defect Decision has been taken jointly with Suzuki Motor Corporation and the Ministry of Economy - Competition & Consumer Protection Department, to launch a Recall Campaign to caITy out the inspection of those vehicles affected in the UAE and have it replaced with the modified Part. Al Rostamani Trading Co will contact the affected vehicle owners individually to inform and give an appointment for the carrying out the replacement of the part. The replacement of the Part will be made free of charge and every effort will be made to minimize the downtime for the repairs. For more information, call Al Rostamani Trading Co. Tel No 04 2955907, Ext 2143. Work Timing 8:00am - 2:00 pm (Saturday- Thursday) Ministry of Economy Hotline No: 600 522 225
  18. Recall
    ANNOUNCEMENT Safety Recall Campaign for certain 2015 - 2017 Model Year Ford Ranger vehicles In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the UAE importer - dealer of Ford vehicles, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2015 - 2017 Ford Ranger vehicles, manufactured in Argentina, Thailand, and the United States of America, for manual transmission shifter cable clip installation. In some of the affected vehicles, the gearshift cable retaining clip may not be fully engaged with the metal portion of the handbrake cable, which could lead to the gearshift cables contacting the rear driveshaft. Continued contact between the gearshift cables and driveshaft can damage them, resulting in difficulty changing gears or loss of drive. In the UAE, 178 vehicles are estimated to be affected by this recall campaign. In the interest of delivering the highest standards of Ford quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles for an inspection to check for any sign of contact between the gearshift cables and driveshaft. If any damage to these components is found, they will be replaced. The inspection and replacement will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out For further clarification, customers are requested to contact the Al Tayer Motors I Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  19. Recall

    2018 Honda YM Pilot

    Recall posted a recall in Honda

    ANNOUNCEMENT Safety Recall Campaign Statement: Front Seat Frame Rivets 2018 YM Pilot In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Trading Enterprises Company LLC announces a recall for 2018 YM Pilot. United Arab Emirates, Dubai, Trading Enterprises Company LLC, 6th May 2018, exclusive distributor of Honda in the UAE, released the following statement: Following communication with Honda Motor Company, we have started a Safety Recall Campaign on 15 units of 2018 YM Pilot in the UAE. In the subject vehicles there is a possibility, the front seats were manufactured with defective seat frame rivets. If a vehicle with defective seat frame rivets is involved in a crash, the seat will not operate as designed to protect the occupant. All repairs related to this service campaign will be completed free of charge to the customer. In the interests of delivering the highest standards, of Honda quality and customer care, Trading Enterprises Company LLC will begin contacting customers with affected models to inform them about the recall and arrange service booking accordingly as soon as the countermeasure parts are available from Honda Motor Company. For further clarification, customers may contact Trading Enterprises Company LLC, Customer Care Center at 800 46632 - 24 x 7. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  20. Recall
    ANNOUNCEMENT Safety Recall Campaign for Inspection of Engine Auto Tensioner for Mitsubishi Lancer, Outlander and ASX & Replacement of the Sunroof Glass Assembly on Lancer & Outlander In coordination with the Competition & Consumer Protection Department in the Ministry of Economy, Al Habtoor Motors announces a Recall Campaign for a limited number of Mitsubishi Lancer, Outlander and ASX vehicles with the below details which will be effective immediately. United Arab Emirates, Dubai, 18.06.18. Al Habtoor Motors Co LLC, the official distributor of Mitsubishi vehicles in the UAE, have released the following statement: "We regret to inform that (a) Due to the improper design of the auto tensioner, the sliding resistance forces will increase after the degradation over time. This might cause cracks damage on the flange area of auto tensioner if the engine is used under high-load driving repetitively. In worse case, the flange will break and the drive -belt will fall off. This will cause the engine warning light to switch on, loss of power steering force assistance, battery discharging, and engine overheating. (b) Due to prolonged exposure to temperature and humidity, the adhesive strength of the outer frame of the sunroof glass assembly may become weak due to inappropriate resin material. As a result the sunroof glass may detach from the outer frame because of vibration and/or wind pressure during driving and could pose an accident or injury risk to the vehicle occupants and other road users." All repairs related to this recall campaign will be completed free of charge to the customer. (a) A total of 7,227 Mitsubishi Lancer, Outlander and ASX vehicles, Model Code (CYLiA), (CWSW) and (GA2W) are affected in Dubai/Northern Emirates/Abu Dhabi/Al Ain manufactured between January 2008 and December 2012. (b) A total of 6,125 Mitsubishi Lancer and Outlander vehicles, Model Code (CY2A, CYLiA), (CWSW, CW6W) are affected in Dubai/Northern Emirates/Abu Dhabi/Al Ain manufactured between January 2008 and December 2010. No other vehicles are affected. In the interests of delivering the highest standards of Mitsubishi quality and customer care, Al Habtoor Motors LLC (Dubai, Northern Emirates, Abu Dhabi and Al Ain) will contact all customers with affected models to arrange for repairs to be made. Al Habtoor Motors service LLC requests affected customers to contact the customer Service Center on the following: Timing: Saturday to Thursday 8:00 a.m. to 8:00 p.m. E-mall: [email protected] We regret any Inconvenience this may cause and thank our customers for their patience. Ministry of Economy Hotline No: 600 522 225
  21. Recall
    ANNOUNCEMENT Safety Recall Campaign for certain 2011 - 2017 Model Year Ford Explorer vehicles In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Al Tayer Motors, the UAE importer - dealer of Ford vehicles, and Premier Motors, the official dealer for Ford vehicles in Abu Dhabi, announce a safety recall campaign for certain 2011 - 2017 Ford Explorer vehicles, manufactured in the United States of America, for rear suspension toe link replacement. The affected vehicles may be used by customers in road conditions and driving patterns unique to United Arab Emirates increasing the bending stress on the rear suspension toe link(s), which can increase the likelihood of a rear suspension toe link fracture. A customer driving a vehicle with a fractured toe link may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle. A rear toe link fracture while driving may increase the risk of a crash. In the UAE, 15,863 vehicles are estimated to be affected by this recall campaign. In the interest of delivering the highest standards of Ford quality and customer care, Al Tayer Motors/Premier Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles to replace both rear suspension toe links, check alignment and, if necessary, adjust rear toe. The replacement will be done free of charge and every effort will be made to minimise any inconvenience caused during the short time required for the work to be carried out. For further clarification, customers are requested to contact the Al Tayer Motors I Premier Motors Customer Care Centre on 800 MOTORS (668677) from 8.00 am to 6.00 pm, Saturday to Thursday. Email: [email protected] We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  22. Recall
    ANNOUNCEMENT Safety Recall Statement: 2nd Row Seats Tip Forward During Braking 2011 - 2016 YM Odyssey In coordination with the Competition and Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, Trading Enterprises Company LLC announces a recall for 2011 - 2016 YM Odyssey. United Arab Emirates, Dubai, Trading Enterprises Company LLC, 18th June 2018, exclusive distributor of Honda in the UAE, released the following statement: Following communication with Honda Motor Company, we have started a Safety Recall Campaign on 2325 units of 2011 - 2016 YM Odyssey in the UAE. In the subject vehicles there is a possibility, 2nd row outer seats will not latch properly to the floor. An unlatched 2nd row outer seat may tip forward during braking, increasing risk of injury to occupant. All repairs related to this service campaign will be completed free of charge to the customer. In the interests of delivering the highest standards, of Honda quality and customer care, Trading Enterprises Company LLC will begin contacting customers with affected models to inform them about the recall and arrange service booking accordingly as soon as the countermeasure parts are available from Honda Motor Company. For further clarification, customers may contact Trading Enterprises Company LLC, Customer Care Center at 800 46632 - 24 x 7. We regret any inconvenience this may cause and thank our customers for their patience and understanding. Ministry of Economy Hotline No: 600 522 225
  23. Recall
    ANNOUNCEMENT Recall for GLE, GLS ( 166 platform) and GLE Coupe (BR292) with hydraulic roll stabilization "Active Curve System" (Code 468), GLC (253 platform), S-Class (222, 217 platform) In coordination with the Competition Consumer Protection Department in the Ministry of Economy, and in line with the keenness of the Ministry of Economy to conduct an ongoing review of all the products in the UAE and provide the customer with the required protection, Gargash Enterprises and Emirates Motor Company announce that the following Recalls will be carried out in the UAE for Mercedes-Benz vehicles. Leakage oil reservoir active curve system GLE, GLS (166 platform) and GLE Coupe (BR292) with hydraulic roll stabilization "Active Curve System" (Code 468) Model Year 2012-2016 VIN range: 166 A 041503 until A 773232 (GLE/GLS} 292 A 001261 until A 042622 Material defect inflator housing driver airbag GLC (253 platform) Model Year 2018 ( 5 vehicles affected ) Missing nuts pre-fuse-box S-Class (222, 217 platform) Model Year 2018 VIN range: 217 A 032321 until A 032595 222 A 344269 until A 389032 The announcement has been aligned jointly with Gargash Enterprises and Emirates Motor Company and the Ministry of Economy - Department of Competition Consumer Protection to inform customers about the launch of an inspection of the affected vehicles which are imported in UAE. Any necessary rectification work will be free of charge for the customers. Gargash Enterprises and Emirates Motor Company will be contacting all respective customers requesting all customers who own an affected vehicle to have their vehicles inspected. The VIN appears on the plate attached to the driver's door jamb and on a plate fastened to the top of the dashboard on the driver's side. For more information please call: Gargash Enterprises: 800 44 16 Emirates Motor Company: 02 656 7733 Ministry of Economy Hotline No: 600 522 225
  24. Recall
    ANNOUNCEMENT Safety recall for a limited number of 2018 GMC Terrain vehicles. In coordination with the Ministry of Economy - Department of Competition and Consumer Protection, and in line with the directives of the Ministry of Economy, to conduct an ongoing review of all products in the UAE to provide the consumer with the required protection, General Motors announces a Safety recall campaign for 2018 GMC Terrain vehicles from 22nd July 2018. In these vehicles, the sensing diagnostic module (SOM), which provides crash sensing and deploys airbags in the event of a crash, may not power down correctly when the vehicle is powered off. If this condition occurs, the SOM may be inoperative when the vehicle is restarted. If the SOM is inoperative when the vehicle is started, the airbag warning lamp will be illuminated, the driver information center will display a "service restraint system" message, and warning chimes will sound. If the SOM is inoperative, the SOM will not detect a crash or command deployment of airbags, increasing the risk of injury in a crash. Dealers will reprogram the SOM with updated software. General Motors have taken the decision jointly with the Ministry of Economy to launch a maintenance campaign to inspect the vehicles involved in the UAE and, if required, complete the necessary repairs to ensure customers' peace of mind. The vehicles are safe to drive and customers who own models for which the last eight digits of the Vehicle Identification Number (VIN) fall into the range below, will soon be contacted by a General Motor's dealer to arrange a convenient time for the repair work. For any concerns and wish to contact General Motors, please call our Customer Communication Center on 800 020 0257. 2018 GMC Terrain From: 3GKAL8EV0JL156384 - 3GKAL8EXXJL314506 AI-Ghandi Auto: 800 24222 Bin Hamoodah Auto: Abu Dhabi: 02 444 8888, Al Ain: 03 7211877 Hotline No: 600 522 225
  25. Recall
    ANNOUNCEMENT Safety Recall Campaign for Power Sliding Door software 2019 - 2015 Model Year (MY) CARNIVAL (YP) vehicles. Al Majid Motors Co. exclusive distributor of KIA in the United Arab Emirates released the following statement: In coordination with Competition Consumer Protection Department in the ministry of Economy and in line with its commitment to conduct an on- going review of all product in the UAE and provide the consumers with the required protection, Al Majid Motors Co. The UAE importer- Dealer of KIA vehicles, announce a safety recall campaign for Power Sliding Door software 2019 ~2015 Model Year (MY) CARNIVAL (YP) vehicles. "Following communication with KIA Motors Corporation, we have started a campaign on 826 units of the Carnival MY 2019 -2015 in the UAE. This campaign aims to upgrade the Power Sliding Door software of some 2019 ~ 2015 MY CARNIVAL (YP) vehicles to improve Power Sliding Door actuation logic, if necessary. In the interests of delivering the highest standards of KIA quality and customer care, Al Majid Motors has begun contacting customers with affected models to inform them about the situation and arrange booking accordingly. For further clarification, customer may contact Al Majid Motors Customer Care Center on -800KIAUAE (542823-800) from 08:00 am ~ 08:00 pm- Saturday to Thursday. We regard any inconvenience this may cause, and thank our customers for their patience and understanding. Hotline No: 600 522 225
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