ANNOUNCEMENT
Special Service Campaign for certain 2015 - 2016 Model Year Lexus RX/NX
In coordination with the Competition Consumer Protection Department in the Ministry of Economy and in line with its commitment to conduct an on-going review of all products in the UAE and provide the consumer with the required protection, AI-Futtaim Motors, the UAE importer - Official Dealer of Toyota/Lexus announce a special service campaign for certain 2015 - 2016 MY Lexus RX/NX.
The subject vehicles are equipped with an airbag system containing sensors that detect multidirectional forces impacting on the vehicle. There is a possibility that insulation layers inside the sensors could peel over time, causing the airbag warning light to illuminate and potentially causing some of the airbags to become deactivated which could increase the risk of injury in the event of a crash.
In the UAE 725 vehicles are estimated to be affected by this special service campaign.
In the interest of delivering the highest standards of Lexus quality and consumer care, AI-Futtaim Motors will begin contacting the affected customers to inform them about this recall and request them to bring in their vehicles as soon as the necessary parts are available.
This repair will be free of cost.
Every effort will be made to minimize any inconvenience caused during the short time required for the work to be carried out.
For further clarification, customers are requested to contact the
AI-Futtaim Motors
Customer Care center on 800 LEXUS (80053987) from 8:00am to 07:00pm, Saturday to Thursday.
We regret any inconvenience this may cause and thank our customers for their patience and understanding.
Ministry of Economy Hotline No: 600 522 225
